Can We Fire Some Aldercreatures?
Saw this article a few days ago. It raised some interesting suggestions among the group:
- Four months after Chicago’s failure to repair a crumbling downtown viaduct — despite a task order generated by a call to 311 — cost taxpayers $450,000, Mayor Rahm Emanuel is implementing a tracking system to make certain it won’t happen again.
The technology upgrade will make the process of calling 311 — to get a pothole filled, a tree trimmed or a broken streetlight replaced — like using FedEx to send a package, under the plan reported by the Chicago Sun-Times last spring.
The “service tracker” feature will allow people who call 311 for 14 of the most requested city services to track their service requests from the time they are submitted and receive an email when the issue is resolved.
Since so much of the aldercreatures' job has been automated, including the "follow-up" calls that take up most of everyone's time, knocking out 25 aldercreatures seems like the next logical step. But does Rahm have the balls to pull the trigger on such an obvious move?
Labels: city politics