Thursday, October 20, 2016

Half of Call-Takers Missing

  • Chicago’s 911 emergency center is still struggling to get a handle on runaway overtime because 49 percent of call takers are on “some type of” absence tied to the Family and Medical Leave Act, aldermen were told Wednesday.

    Testifying at City Council budget hearings, Alicia Tate-Nadeau, executive director of the city’s Office of Emergency Management and Communications, said the hiring of 48 additional call takers has reduced overtime by 28,000 hours over the same period last year. That should reduce overtime spending to $9.9 million, down $1 million from a year ago, she said.

    But, rampant use of the leave act is still costing the city big-time.

    “We have approximately 44 people every single day that call off. That’s about 49 percent of all of the 911 operators we have [who] are on some type of intermittent FMLA. Clearly, this number is much larger than it should be,” Tate-Nadeau said.
And this has resulted in some employees doubling there salary in overtime alone. That's probably your first clue that something is seriously broken inthe system.

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57 Comments:

Anonymous Anonymous said...

Hate to talk bad about our dispatchers. The good ones are worth their weight in gold and are greatly appreciated. So, I'm gonna give them the benefit of doubt and say the real issue is probably not a manpower issue that the city has ignored for years, much like cpd.

10/20/2016 12:05:00 AM  
Anonymous Anonymous said...

Holy fuck!!!!' This is beyond amazing! What a mess. Heads need to roll.

10/20/2016 12:18:00 AM  
Anonymous Anonymous said...

Not my problem, talk to the steward!

10/20/2016 12:28:00 AM  
Anonymous Anonymous said...

For every action there is a reaction and we are seeing it first hand with the passing of the FMLA. If anyone thought that those who the FMLA was to benefit were going to play by the rules have got to have rocks for brains. Just like back in the '90s when cops could take up to 9 days off in 3 day segments without having to go to the medical section and just call the WC to go on the medical and to come off. Everyone under the sun was taking 3 medical days and adding them to their weekends or other time off. That program was so abused, it was canned after a year.

10/20/2016 12:34:00 AM  
Anonymous Anonymous said...

You have reached 911, sorry we are currently away from our desk or on another line. Please leave a brief message with your name and number and someone from our staff will contact you as soon as possible. If this is an emergency please dial.......

Ohh shit, what should we tell them to do?

10/20/2016 12:36:00 AM  
Anonymous Anonymous said...

Holding call-takers and dispatchers hostage with
"mandatory" o/t and subjecting them to hostile
and punitive "supervision" when they try to take
a day or two here and there to get extra rest.

Chicago is a tin-pot, kleptocratic dictatorship
that has intentionally under hired for public
safety over the last two decades, then proceeded
to burn it's public safety employees at both ends
under the guise of austerity and efficiency while
paying out shit tonnage in o/t like they're so damned
clever from the get-go...

"We're saving money!"
...Rahm's propeller-head underlings
chirp brightly.

No.
You're burning taxpayer money by the
bushel basketful in hope that the smoke
obscures how you're down to your elbows
in the taxpayer's ass pocket rooting around
for their wallet.

10/20/2016 12:42:00 AM  
Anonymous Anonymous said...

Disgusting! The mayor should be fuming What a scam. They should go after the scammers just like the medical abusers and disability fakers on the CPD. Get rid of them

10/20/2016 02:15:00 AM  
Anonymous Anonymous said...

I wonder how many of those 44 are Cortes specials.?
Cortes Trotter loaded up OEMC with his church people when he was there. They've proven to be much less than stellar employees.

10/20/2016 03:14:00 AM  
Anonymous IN THE KNOW said...

Wow - after 21 years of operations, the OEMC sounds like another screwed up unit of government.

I remember when it first opened, many people in other parts of Chicago government thought "that was the place to work at". Clean, modern building, and nice amenities.

Now? Sounds like just another shithole.

10/20/2016 03:15:00 AM  
Anonymous Anonymous said...

So you mean to tell me that yet ANOTHER law designed to "help" people (or folks) is being abused? So they can get hired by a Government entity from which you can't get fired from anyway, and then proceed to not show up resulting in massive costs? Now who would have ever predicted that?

10/20/2016 03:48:00 AM  
Anonymous Anonymous said...

Hey SSC I read over at Gateway pundit a rev Brown was bagged in Chicago for stealing Trump signs ... Who is this puke

10/20/2016 05:55:00 AM  
Anonymous Anonymous said...

Is 911 and 311 still loaded with members of a certain connected family's mega church?

10/20/2016 06:16:00 AM  
Anonymous Anonymous said...

I would love to see WHO ARE (if you know what I mean) are the ones mostly abusing it. Ummm wonder if it's the same as the group who commit all to crime in the city.

10/20/2016 06:20:00 AM  
Anonymous Anonymous said...

Hiring loads of single moms with lots of medical ailments from "the community" = chronic lay ups, call offs and FMLA. Fire Side of OEMC doesn't have that problem. What I can say about OEMC is the beautiful gym they have there gathers dust and hasn't seen a person in it in months, half the call takers use walkers and the owners of the vending machines there are making a killing.

10/20/2016 06:31:00 AM  
Anonymous Anonymous said...

Honey boo boo on zone 11 days got caught telling PO's to go down on fake traffic stop so they wouldn't have to take jobs only to her special ones though

10/20/2016 06:42:00 AM  
Anonymous Anonymous said...

That is a lot of gold 12:05am

10/20/2016 06:48:00 AM  
Anonymous Anonymous said...

"And this has resulted in some employees doubling there salary in overtime alone. That's probably your first clue that something is seriously broken in the system."

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Perhaps it's intentional. Some type of scheme or scam.

10/20/2016 07:02:00 AM  
Anonymous Anonymous said...

Now? Sounds like just another shithole.
10/20/2016 03:15:00 AM


Yep, it's full of cockroaches.

10/20/2016 07:03:00 AM  
Anonymous Anonymous said...

I thought it was cheaper to give out overtime then to hire personal!
Of course the morons who tell people this have only taken a business 101 in college.
If you take a few more classes you will find out later BAD SHIT starts to happen!


The little secret ass hats that control budgets will not tell anyone is low manpower numbers can only be sustained for short periods of time before (year or two) before negative effects occur.

Ask Dart at the sheriffs office he thinks he invented this will under staffing the jails and putting officers at risk.

10/20/2016 07:11:00 AM  
Blogger Mr. SouthSide said...

Hire friends and family and this is what happens. Try hiring qualified professionals for once.

10/20/2016 07:26:00 AM  
Anonymous Anonymous said...

There has to be something structurally fkd for this kind of absentee rates, especially given that the people that remain get a ton of OT. That or it's a big collusion scheme to boost the operators' salaries.

10/20/2016 07:43:00 AM  
Anonymous Anonymous said...

They hired 48 call takers at lets say 50 grand a year thats 2.4 million dollars. Then she touts a savings of 1 million dollars in overtime. That looks like a loss of 1.4 million dollars. Unless I missed something in the translation.

10/20/2016 07:54:00 AM  
Anonymous Anonymous said...

I hate to talk bad about any other city workers no matter how much I disagree with their unions. We all work for the same city and have the same mayor and city council trying to fuck us. We don't have the numbers in our union to gain any respect as a strong voting base, but as a whole we should hope all labor forces working for the city get good deals...I just realized I sound like a total communist and threw up in my mouth,but we live in the corrupt socialist republic of Chicago, the system is there, we might add well play the game to the best of our advantage. It would not benefit us to start seeing other unions give in to anything in their negotiations. That just opens the door for us to get screwed.

10/20/2016 07:55:00 AM  
Anonymous Anonymous said...

If there is abuse occurring, the solution won't be easy. FMLA laws enable last minute calling off with no repercussions. Another avenue for scammers to scam, abusing a law meant to accommodate the few who need it. But if you call anyone out on their nonsense, there will be frivolous discrimination lawsuits furthering the scam. We are completely fucked as a society. The scamming segment is rewarded and the workers have to remain silent and pick up the slack. Only in America.

10/20/2016 08:38:00 AM  
Anonymous Anonymous said...

I used to work with mentally ill and drunk patients - sign me up!!!

--No Cop Here

10/20/2016 08:40:00 AM  
Anonymous Anonymous said...

And when the Call Takers ARE there they are giving out the wrong information to the citizens i.e. telling people with no D/Ls and or insurance to drive to the police station for accident reports. That is just one example. They also give out wrong info on criminal and civil matters. Another thing they like to do is transfer calls to the station that require a squad car on scene and tell citizens that the Districts can dispatch the car. Like everything else in shitcago, they are FUBAR!

10/20/2016 08:45:00 AM  
Anonymous Anonymous said...

Rahms failure again, when we have CPD coppers dispatching they knew the coppers, knew the areas by experience, now rahm is busy removing retirees health care and letting the police department be taken over by agitators then we have this:

Illegals seeking asylum up 900%, get cash, welfare, school loans

http://www.washingtonexaminer.com/illegals-seeking-asylum-up-900-get-social-security-welfare-school-loans/article/2604944

900% more illegals here and hillary promises more and more as we struggle to survive. Anyone that votes democratic I know rahm has closed so many mental health centers letting the crazies to run the streets, but if your voting democratic seek mental health at the hospital immediately!

10/20/2016 08:56:00 AM  
Anonymous Anonymous said...

Maybe I am showing my age, but I remember when that job was done by coppers who had been injured or on light duty. Then when they first opened, they had talked about hiring retired coppers and supervisors to run the 911 system. I guess this set-up was a better idea. After Rahm loses his Third Term, somebody needs to create an Impeachment Process, because at some point, the public has got to realize, the Rahm Administration is a total failure. Increased taxes, reduced services, over 3,500 people shot this year alone! Anywhere but Chicago, a leader who allowed this to occur would be fired or would of his own integrity, resign. But not in Democrat Party Chicago; this guy actually has the gall to run for another term! Unbelievable! Stay Fetal, Stay Fetal; Baby"G"

10/20/2016 09:01:00 AM  
Anonymous Anonymous said...

Family Leave Act. Typical Democrat Bullshit.

10/20/2016 09:29:00 AM  
Anonymous Anonymous said...

The new calltakers at callback who have been on the job for just a couple months are already using that sick day leave each week. But truth is cops do the same exact thing.

10/20/2016 09:33:00 AM  
Anonymous Anonymous said...

FMLA is abused by civilians throughout the department. It's the magic word that can't be denied. Many workers put in just enough days to keep benefits. It's abused like crazy.

10/20/2016 10:07:00 AM  
Anonymous Anonymous said...

How did our ancestors ever live a healthy, happy life without the government providing for their every whim?

I guess I was lucky in that when my kids were born, I got to be with my wife that day. Next day I had to go back to work. There was no family leave act.
Money got tight when you took time off from work, so you didn't. Yeah, I wish I could have had more time to spend with my family, but men have to work to keep their family off welfare.

I grew up at a time when being on welfare was a shameful thing. That hasn't changed any.

J.J.

10/20/2016 10:10:00 AM  
Blogger Cuthbert J. Twillie said...

+++++ 'FMLA entitles eligible employees to take unpaid, job-protected leave amounting to twelve work weeks (3 months) in a 12-month period...' +++++

Like Trump says: 'Who negotiates these deals'? That's rhetorical 'cause we know the answer: IDIOTS, IMBECILES, and MORONS. Otherwise known as democrats. Without even thinking about it much one can see that this setup is ripe for abuse.

-- 1) Employees A, B, C, etc, take their 3 Month Leave, then come back to work.
-- 2) Then Employees X, Y, Z, etc, take their 3 Month Leave.
-- 3) With that absence, the call center is now understaffed and employees A, B, C, etc, who are back at work get paid Overtime, doubling their salaries while working only Nine Months of the year.
-- 4) Repeat as necessary to fill bank account(s). (Except those of the taxpayers)

That's pretty sweet f--kin' setup! And it doesn't even need to be necessarily a conspiracy among the call takers to make that happen. But after the first time they sure as hell do NOT want it to end!

The only upside is that this 3 month guaranteed 'leave' is unpaid. It's a wonder the Union let that slip by in the contract. Or they saw the wide open door given to its members to double their money 'legally' and took mercy on the spittle drooling moron 'negotiators' from the city.

{this is MY interpretation of one possible scenario from what's in the article}

10/20/2016 10:21:00 AM  
Anonymous Grabowski said...

"You have reached the 911 call center. Right now all of our representatives are busy assisting other losers - er uh 'folks'. Your call is very important to us. Please stay on the line for the next available representative. Estimated wait time is 5 minutes. If you would rather not hold and prefer to receive a call back please leave your number."

10/20/2016 10:37:00 AM  
Anonymous Anonymous said...


Most of officers, let alone the public, don't remember when OEMC was manned by real P/O's. Most of them had suffered some kind of injury on duty or illness that prevented them from returning to the street. Most hobbled to work, some even transported in wheelchairs and were happy to still be working and involved with CPD. Most were great dispatchers because they were the same ones that responded to 911 calls prior to their disabilities. They also kept in mind the guys they dispatched to these calls and would not send them nilly-willy to dangerous calls without help. They took and dispatched the calls with the safety of the officers in mind who had to respond to them.
Then, dickey-daley and his politicos took it over. So they should not beef, they got exactly what they deserve.
I know, I worked the back door of 11th & State and seen it with my own eyes.
Look what they did with the old traffic guys who worked in 001 and 018 every day and every special event. Fucked that up too!!!1 P/O on every corner, now 4-5 apes and still traffic is fucked. We can go on and on with units that were manned by the police and now turned over to asshole civilians who couldn't get a job on their own.
Yeah, they really know what they are doing!!!!!!!!

10/20/2016 10:45:00 AM  
Anonymous not a scam. I promise said...

I'll call off today (and get paid), and you can work for time and a half, then tomorrow you call off and I'll work for time and a half. Good job if you can get it. Extra 4 hours per person every other day.

10/20/2016 11:59:00 AM  
Anonymous Anonymous said...

Too bad police aren't working in the building anymore... they could take the blame.

10/20/2016 12:03:00 PM  
Anonymous Anonymous said...

Just like the cta, ctu,gas co, electric co, pace, traffic aids, cable co, the list
is endless with the majority of these workers being democrat!

10/20/2016 12:13:00 PM  
Anonymous Anonymous said...

The OEMC 9-1-1 Center and its 3-1-1 hostage center on Lexington are both staffed by many professional repeated Medical Abusers.
The FLMA was a Bil Clinton passed law intended to help the poor women and children (and he loves the women). It mutated into everybody being allowed to take off for any possible ailment from Asthma to Zika virus. Sort of a welfare supplement for workers, a paid leave of absence for medical reasons, abused in many ways.
FLMA morphed into a disaster that really hurts the people who need to be off and still able to retain their job.
The problem is Chicago does not challenge these folks abusing the system.
Would it shock anyone to know the who's on the list of FLMA program ?
Didn't the same absenteeism problem happen at the CDOT/Fleet Mgmt under the control of a former CPD Deputy?

• One other note about the mismanagement of the OEMC Center (besides the fraud committed by an inexperienced thief Huberman) is that the property also sits on some pretty valuable land. This now outdated granite clad monolith and its Medical District 3-1-1- ARP bunker, also could be considered for a move to the South Side along side a new Police-Fire Academy. It's about the jobs for the underserved areas.

10/20/2016 12:49:00 PM  
Anonymous Anonymous said...

The concerns voiced in public about O.T. are a joke. In most units you are quietly encouraged to work O.T. so that the new shift coming on can start something fresh and not get tied up with the work load from the previous shift.

10/20/2016 12:57:00 PM  
Anonymous Anonymous said...

Anonymous Anonymous said...
For every action there is a reaction and we are seeing it first hand with the passing of the FMLA. If anyone thought that those who the FMLA was to benefit were going to play by the rules have got to have rocks for brains. Just like back in the '90s when cops could take up to 9 days off in 3 day segments without having to go to the medical section and just call the WC to go on the medical and to come off. Everyone under the sun was taking 3 medical days and adding them to their weekends or other time off. That program was so abused, it was canned after a year.


Ahhhh, yes...the old "three for free". Abused so badly by the usual medical abusers in my old district, that they had to keep a list of ineligible people. If I recall, it was one (1), three-day segment allowed every three months, up to 3 times per year. There was one female p.o. that would be figuring out when she would be eligible for another "three day pass". I had forgotten about that one.

10/20/2016 01:04:00 PM  
Anonymous Anonymous said...

Keep voting for the democrats

10/20/2016 01:08:00 PM  
Anonymous Anonymous said...

Anonymous Anonymous said...
You have reached 911, sorry we are currently away from our desk or on another line. Please leave a brief message with your name and number and someone from our staff will contact you as soon as possible. If this is an emergency please dial.......

Ohh shit, what should we tell them to do?

10/20/2016 12:36:00 AM


Tell them that they should use their legally permitted pistol to defend themselves and their family.

Because the Police are all busy in Englewood helping some Baby mama corrall her kids.

10/20/2016 01:30:00 PM  
Anonymous Anonymous said...

Listen
once it became all civilian
CPD was doomed
I 'd love to see the racial breakdown regarding medical , roll , family leave and dowp
I am sure the dispatchers(all races) that show up everyday are professional and as good as any sworn officer
it's like CPD look at who arrives late everyday
merit sergeants are afraid to respond to calls , TG because when they do show up they are clueless , all have stories like when I was in Narcotics , Gangs , IAD I did this , that I ain't sticking my neck out , cause I wants to be a merit lt
Where is IAD , IG half the merit hide in the station , must be completing logs from information they hear on radio or pdt . Who checks the sergeants GPS

10/20/2016 01:36:00 PM  
Anonymous Anonymous said...

It is a very well-know fact that Cortez Trotter used it as an employment agency for his church people. Half who NEVER showed up for work. It was reported to Daley who didnt care to hear it! I believe in affirmative action if the work effort and production is the same, but not ghost patrolling for unperformers!

10/20/2016 02:04:00 PM  
Anonymous Anonymous said...

Anonymous said...

For every action there is a reaction and we are seeing it first hand with the passing of the FMLA. If anyone thought that those who the FMLA was to benefit were going to play by the rules have got to have rocks for brains. Just like back in the '90s when cops could take up to 9 days off in 3 day segments without having to go to the medical section and just call the WC to go on the medical and to come off. Everyone under the sun was taking 3 medical days and adding them to their weekends or other time off. That program was so abused, it was canned after a year.


________________________________________

Really, what an asshole you are. I remember the time when you could clear yourself off the medical in the 90's and I saw something much different than you. What I saw was for the first time ever, were some cops who would never think of calling in sick because they did not want to deal with the medical section and would thus use THEIR OWN compensatory time to avoid it would then actually use the medical for what it was meant for...Calling in when sick you fool.

Most cops have used their own time when sick to avoid going to the other side of the city to get off of it. The real reason that it was canned was because people would now use sick days instead of comptime which is ultimately money owed by the city and people like you could exclaim "oh look, medical use went up," when what actually occurred was the instance of people using their own time when they were sick WENT DOWN. You are an asshole.

10/20/2016 02:39:00 PM  
Anonymous Anonymous said...

Got the fop retiree insurance deal in the mail. They claim to have spent three years working on this. All they came up with is some kind of HMO plan from one company. Three years? I came up with several better plans from several different companies after only one hour on the internet. What a joke.

10/20/2016 03:04:00 PM  
Anonymous Anonymous said...

Like the Civilians at HQ.... They do nothing , and take lots off time off. They are a waste of tax payer money ... Worthless . All connected to a certain community leader .

10/20/2016 03:52:00 PM  
Anonymous Anonymous said...

you have morons running OEMC

bad management bad work results

10/20/2016 06:07:00 PM  
Anonymous Anonymous said...

They are offered jobs, and given family leave benefits, and they still don't come to work...WTF do they want?♠️

10/20/2016 06:34:00 PM  
Anonymous Anonymous said...

For every action there is a reaction and we are seeing it first hand with the passing of the FMLA. If anyone thought that those who the FMLA was to benefit were going to play by the rules have got to have rocks for brains. Just like back in the '90s when cops could take up to 9 days off in 3 day segments without having to go to the medical section and just call the WC to go on the medical and to come off. Everyone under the sun was taking 3 medical days and adding them to their weekends or other time off. That program was so abused, it was canned after a year.
+++++++++++++++++++++++
It was a good program, but they never implemented it correctly. I agree with the other poster about people sick and using their comp time instead, but with this program people used the medical as it should have been used.

Problem was, BY ORDER, the medical section was supposed to come out with a quarterly report, telling each unit who was no longer eligible AND THEY NEVER CAME UP WITH THAT REPORT, therefore, people kept abusing it, since the Watch Commanders had no way to verify how many times an individual had ab/used it.

10/20/2016 10:32:00 PM  
Anonymous Anonymous said...

3:04 PM please share information .

10/20/2016 11:52:00 PM  
Anonymous Anonymous said...


.....Anonymous Anonymous said...
Like the Civilians at HQ.... They do nothing , and take lots off time off. They are a waste of tax payer money ... Worthless . All connected to a certain community leader .

10/20/2016 03:52:00 PM.....

You missed your calling jackass, you should have been a preacher! Go do it yourself. Oh and by the way, the Aetna plan has a lock in price for at least 2 years, BC/BC has no price lock.

FOP worked with over 30 companies and this was the best deal around,

just saying.....

10/21/2016 12:11:00 AM  
Anonymous Anonymous said...

Read this as "half of (9-1-1) callers missing" LOL. I wouldn't even dial 3-1-1 if that was the case!

10/21/2016 03:33:00 AM  
Anonymous Anonymous said...

3:52pm, I was a civilian dispatcher at a surburban department, and I had no connections. I worked my ass off for my guys, watched their backs, made sure they Never had to call me twice. I didn't take time off, and had other departments in our network of 8 wanting to hire me.
Some civilians are very dedicated to their jobs , so please don't knock all because of a few.

10/21/2016 10:26:00 AM  
Anonymous Anonymous said...

Anonymous said...

For every action there is a reaction and we are seeing it first hand with the passing of the FMLA. If anyone thought that those who the FMLA was to benefit were going to play by the rules have got to have rocks for brains. Just like back in the '90s when cops could take up to 9 days off in 3 day segments without having to go to the medical section and just call the WC to go on the medical and to come off. Everyone under the sun was taking 3 medical days and adding them to their weekends or other time off. That program was so abused, it was canned after a year.

________________________________________

Really, what an asshole you are. I remember the time when you could clear yourself off the medical in the 90's and I saw something much different than you. What I saw was for the first time ever, were some cops who would never think of calling in sick because they did not want to deal with the medical section and would thus use THEIR OWN compensatory time to avoid it would then actually use the medical for what it was meant for...Calling in when sick you fool.

Most cops have used their own time when sick to avoid going to the other side of the city to get off of it. The real reason that it was canned was because people would now use sick days instead of comptime which is ultimately money owed by the city and people like you could exclaim "oh look, medical use went up," when what actually occurred was the instance of people using their own time when they were sick WENT DOWN. You are an asshole.

10/20/2016 02:39:00 PM

Why does everyone have to be a "fool" or an "asshole"?
In the district that I worked at that time the biggest drunks and scammers were bragging at rollcall about the new number of free days off the city gave them. They used them and abused it. So that makes me a "fool" and an "asshole" for mentioning it here?

10/22/2016 09:21:00 AM  
Anonymous Anonymous said...

I don't blame them they are on the 6 days on 2 days off schedule..

10/23/2016 04:35:00 AM  

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