A ten-hour-a-day "power shift" has cut out-of-control overtime at Chicago's 911 emergency center by 20 percent, even though 131 vacancies remain, aldermen were told Monday.
[...] On Monday, aldermen were told that the costly overtime problem was being resolved by having some employees work the 10-hour-a-day, four-day-a-week “power shift,” which overlaps with the standard eight-hour shift worked by others.
Testifying at City Council budget hearings, Ray Orozco, executive director of the Office of Emergency Management and Communications, also revealed that his department is taking a major hit.
Twenty-three employees are being laid off and 74 of the 131 vacant jobs are being permanently eliminated. The 311 center is losing 19 employees.
“Those vacancies aren’t on the operations floor that takes phone calls or dispatches,” Orozco said.
Is someone somewhere going to reevaluate call taking some day? All of these calls that never ought to be taken, never ought to be dispatched, and never ought to be responded to because they aren't police matters?
Labels: department issues